How Can We Help You?

First, check your spam or junk folder — our emails sometimes end up there. Search for Hotmart or Arcaflix in all your folders. If you still can't find it, go to hotmart.com, click Sign In, and use the Forgot Password option with the email you used to purchase. Your access will be restored immediately.

Go to hotmart.com and click Sign In. Then click Forgot your password? and enter the email address you used when purchasing Arcaflix. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.

Make sure you're logged in with the exact same email you used during purchase. If you have multiple email addresses, try each one. Once logged in, go to My Products — Arcaflix should be listed there. If it's not showing up after 30 minutes of your purchase, please contact us and we'll fix it immediately.

There are several ways: 1) Download the Hotmart app directly on your Smart TV from the app store. 2) Open the built-in browser on your TV and go to hotmart.com. 3) Mirror your phone or laptop screen to your TV via AirPlay, Cast, or HDMI cable. For detailed step-by-step instructions for every method, visit our Setup Guide page.

Try these steps in order: 1) Check your internet connection speed — you need at least 5 Mbps for smooth playback. 2) Restart your router by unplugging it for 30 seconds. 3) Move your device closer to the router or connect via ethernet cable if possible. 4) Close other apps or browser tabs that may be using bandwidth. 5) Try lowering the video quality in the player settings.

Yes. Open the Hotmart app on your phone or tablet, find the film you want and look for the download icon. Downloaded films can be watched without an internet connection. Note that downloads are only available through the Hotmart mobile app — not through the browser version.

Your Arcaflix account works on all devices in your home. You can watch on your Smart TV, phone, tablet, and computer using the same login. There is no device limit for personal household use.

Yes — completely. The base Arcaflix plan is a single one-time payment. You will never be charged again. There are no monthly fees, no renewals, and no hidden charges. Your access never expires.

We offer a 30-day money-back guarantee with no questions asked. To request a refund, simply send us an email at arcafllix@gmail.com with the subject line "Refund Request" and your purchase email address. We'll process your refund within 5 business days.

This is rare but can happen if there was a delay in the email delivery. First, check your spam folder for an email from Hotmart. If you don't find it, go to hotmart.com and try to log in with the email you used to purchase — your account may already be active. If you're still having trouble, contact us immediately at arcafllix@gmail.com with your purchase receipt and we'll resolve it within a few hours.

Your plan includes 50 full animated Bible films covering stories from both the Old and New Testament — including Moses, David, Noah, Daniel, Job, Samson, Joseph, Esther, and many more. All films are fully dubbed in English and suitable for children ages 3–12.

Both. Arcaflix is built on universal Scripture-based stories that every Christian family shares — faith, love, courage, obedience, forgiveness. There is no controversial doctrine or denominational agenda. Just Bible stories, lovingly made for kids from any Christian background.

Absolutely. All Arcaflix content was developed with Christian educators and child psychologists. There are no ads, no algorithm recommendations, no inappropriate content, and no external links. It's a fully safe and curated environment for children of all ages.

Your Arcaflix access should never expire — it's lifetime access. If you're suddenly unable to log in, try resetting your Hotmart password first. If the issue persists, contact us at arcafllix@gmail.com and we'll restore your access immediately.