Last updated: May 2026

1. Our Commitment
Arcaflix is committed to providing a high-quality, family-friendly streaming experience. We want families to feel confident and secure when purchasing access to Arcaflix.

2. 30-Day Money-Back Guarantee
If your purchase includes a 30-day money-back guarantee, you may request a refund within 30 days of the original purchase date, subject to eligibility requirements and review.

3. Refund Eligibility
Refund requests may be reviewed based on purchase history, access activity, technical issues, duplicate charges, unauthorized purchases, or other reasonable factors. We reserve the right to deny refunds in cases of fraud, abuse, excessive refund behavior, or violations of our Terms of Use.

4. Digital Products
Arcaflix provides digital access products and streaming content. By purchasing, you acknowledge that access may begin immediately after delivery or account activation.

5. How to Request Support
To request assistance or inquire about refund eligibility, please contact our support team through the Contact page and include your purchase email and order details.

6. Processing Time
Approved refunds may take several business days to appear depending on your bank, payment provider, or card issuer.

7. Chargebacks
We encourage customers to contact support before opening disputes or chargebacks so we can resolve issues directly and efficiently.

8. Policy Updates
We may update this Refund Policy from time to time. Continued use of Arcaflix after changes are posted means you accept the updated policy.