Privacy Policy

1. Who We Are

Arcaflix is a digital platform offering animated Bible films for children. We are committed to protecting the privacy of our customers and their families, including the children who use our content.

Our contact email is arcafllix@gmail.com. If you have any questions about this policy, please reach out to us directly.

2. Information We Collect

We collect only the information necessary to provide our services and process your purchase. This may include:

• Your full name and email address when you make a purchase
• Billing and payment information — processed securely through Hotmart
• Device and browser information collected automatically when you visit our website
• IP address and general location data for security and analytics purposes
• Cookies and tracking data to improve your experience on our site

We do not collect any personal information from children. Our platform is intended for use by parents and guardians on behalf of their children.

3. How We Use Your Information

The information we collect is used solely to:

• Process your purchase and deliver access to your Arcaflix account
• Send you purchase confirmation and account setup instructions
• Provide customer support when you contact us
• Improve our website, content, and customer experience
• Send occasional product updates or offers — you may opt out at any time
• Comply with legal obligations and prevent fraud

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Payment Processing

All payments are processed securely through Hotmart, our trusted payment platform. Arcaflix does not store your credit card or payment information on our servers. All financial data is handled directly by Hotmart in accordance with their own privacy policy and PCI DSS compliance standards.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. This includes:

• Essential cookies — necessary for the website to function properly
• Analytics cookies — help us understand how visitors use our site
• Marketing cookies — used to measure the effectiveness of our advertising campaigns, including Meta Ads pixel tracking

You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

6. Meta Ads and Third-Party Advertising

We use Meta Ads (Facebook and Instagram) to promote our products. As part of this, we use the Meta Pixel — a tracking tool that helps us measure the performance of our ads and reach audiences who may be interested in Arcaflix.

The Meta Pixel may collect information about your actions on our website, such as page visits and purchases. This data is used solely for advertising optimization purposes. You can manage your ad preferences at facebook.com/ads/preferences.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you request deletion of your data, we will process your request within 30 days, except where we are required by law to retain certain information.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to opt out of marketing communications at any time
• The right to data portability where applicable

To exercise any of these rights, please contact us at arcafllix@gmail.com.

9. Children's Privacy

Arcaflix content is designed for children but our services are directed at parents and guardians — not children directly. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.

10. Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites such as Hotmart. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Refund Policy

Arcaflix offers a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your purchase for any reason, contact us at arcafllix@gmail.com within 30 days of your purchase date and we will issue a full refund with no questions asked.